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NFU Mutual reviews

NFU Mutual Logo
Rated Good • 4.24/5

NFU Mutual reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Good based on 146 product reviews

Average score of 4.24/5
5 star
77%
4 star
5%
3 star
3%
2 star
1%
1 star
13%
Reviews for NFU Mutual have trended positively over the past 90 days

Latest positive rating

5.00/5

Excellent customer service...

Just before Christmas they were notified of accident and curtesy car provided the same day. Claim handled very efficiently.

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Latest negative rating

1.00/5

NFU simply gathers competitors pricing data!

NFU simply engages in a price data gathering on it's competitors when potential customers make a car insurance price enquiry, rather than providing an actual... NFU simply engages in a price data gathering on it's competitors when potential customers make a car insurance price enquiry, rather than providing an actual car insurance quote! That's really a dishonest way to behave. This year and last year NFU mutual won't allow an enquiry without a competitor's renewal quote being provided and then refusing to show it's own price stating NFU thinks it would be 'uncompetitive'. But that's for the customer to decide based on his/her assessment of the relative pro's and cons of different companies/policies and NFU have no way of knowing that. In practice customers, such as I, often do not insure with the cheapest company and often pay considerably more for a policy/company they consider to be better. NFU, like other insurance companies, should always provide a price (if they are willing to insure) and let customers decide, rather than using this exercise to manipulate an unfair advantage over it's competitors. Read more Read less

{"display":"RD","slug":"user1794311110","deleted_at":null,"created_at":"2026-11-10T11:45:10.000000Z","updated_at":"2026-11-10T11:45:10.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Rob","last_name":"Day","full_name":"Rob Day","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
RD 10th November 2026
See more reviews for NFU Mutual products

About NFU Mutual

NFU Mutual is a UK-based insurance and financial planning company.

NFU Mutual doesn’t have shareholders, it’s owned by and run for its members. It was originally formed in 1910 by seven farmers in Stratford-Upon-Avon as the Midlands Farmers' Mutual Insurance Society Ltd.

NFU Mutual offer motor, home, business and farming insurance as well as investments, pensions and life cover.

NFU Mutual at a glance

Contact details

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Reviews for NFU Mutual

Showing 11 of 146 company reviews • Last reviewed within 7 days

NFU simply gathers competitors pricing data!

Car insurance • 10th November 2026

NFU simply engages in a price data gathering on it's competitors when potential customers make a car insurance price enquiry, rather than providing an actual... NFU simply engages in a price data gathering on it's competitors when potential customers make a car insurance price enquiry, rather than providing an actual car insurance quote! That's really a dishonest way to behave. This year and last year NFU mutual won't allow an enquiry without a competitor's renewal quote being provided and then refusing to show it's own price stating NFU thinks it would be 'uncompetitive'. But that's for the customer to decide based on his/her assessment of the relative pro's and cons of different companies/policies and NFU have no way of knowing that. In practice customers, such as I, often do not insure with the cheapest company and often pay considerably more for a policy/company they consider to be better. NFU, like other insurance companies, should always provide a price (if they are willing to insure) and let customers decide, rather than using this exercise to manipulate an unfair advantage over it's competitors. Read more Read less

{"display":"RD","full_name":"RD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
RD
Rated Terrible • 1.00/5
Read more product reviews

Excellent customer service...

Car insurance • 13th October 2026

Just before Christmas they were notified of accident and curtesy car provided the same day. Claim handled very efficiently.

{"display":"Marionpitcher@sky.com","full_name":"Marionpitcher@sky.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service

    Always ready to listen and act as soon as one has a problem

    {"display":"Pi","full_name":"Pi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Pi 13th October 2026
  • 5.00/5

    Outstanding all - rounder

    Excellent Customer Service. Good loyalty discount upon renewal date. Trustworthy, caring organisation, supporting the agriculture industry. ***** HIGHLY RECCOMMENDED *****

    {"display":"Clive L","full_name":"Clive L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Clive L 13th October 2026
  • 1.00/5

    CANCELLED ALL my Policies

    I have CANCELLED ALL my insurance… I have CANCELLED ALL my insurance policies with NFU. They expected me to drive with a broken car windscreen... I have CANCELLED ALL my insurance… I have CANCELLED ALL my insurance policies with NFU. They expected me to drive with a broken car windscreen 22+ miles, 50 mins, to get it repaired, no repair available in my drive even though car windscreen covered my insurance. I am nearly 80. Also their policies are v v expensive. Date of breakage sometime in July I think, torn up all their 3 Policies. Read more Read less

    {"display":"CH","full_name":"CH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    CH 8th October 2026
  • 5.00/5

    Changed to Nfu.

    Changed to Nfu. The customer service guy was knowledgeable, helpful and guided me through the changeover impeccably. I was very pleased in deed. All done... Changed to Nfu. The customer service guy was knowledgeable, helpful and guided me through the changeover impeccably. I was very pleased in deed. All done via the telephone in about 20 minutes. Totally seamless thereafter. Read more Read less

    {"display":"Robin Griffiths","full_name":"Robin Griffiths","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good at sorting out claims though quite expensive

    Very good at sorting out claims though quite expensive

    {"display":"Fiona B","full_name":"Fiona B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Fiona B 2nd September 2026
  • 5.00/5

    Great experience from start to finish!

    Easy to get through to and actually speak to someone and easy to navigate

    {"display":"Diane Hitchcock","full_name":"Diane Hitchcock","avatar":{"url":"\/assets\/uploads\/avatars\/users\/700294.png"}}'s avatar
  • 5.00/5

    Tailored insurance that perfectly fits our needs

    Tailored insurance that perfectly fits our needs

    {"display":"Andrewki","full_name":"Andrewki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Andrewki 21st August 2026
  • 5.00/5

    Protected under the thatch.

    I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist... I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist insurer the premiums are very high. NFU have insured our home and significantly reduced our premiums. Excellent result all round. Read more Read less

    {"display":"Carmel Golding","full_name":"Carmel Golding","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    NFU sourced a replacement for my stolen watch

    When I had a valuable watch stolen they found an identical replacement at a time when there were 2 year waiting lists for that particular model.

    {"display":"Alan K","full_name":"Alan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Alan K 20th August 2026

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