Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.93/5

Your Community Bank reviews

Verified business Last reviewed within 7 days
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 422 product reviews

Average score of 4.93/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Your Community Bank have trended negatively over the past 90 days

Your Community Bank really shines with friendly, helpful staff and easy-to-use savings and loan services that make managing money less stressful. Many find the loan process straightforward and appreciate the chance to save while borrowing. A few mention that phone service could be quicker and loan interest rates might need reviewing.

Positive themes

  • Your Community Bank’s staff are friendly, helpful, and always ready to assist.
  • Saving with Your Community Bank is easy and helps build good habits even on a low income.
  • Loans from Your Community Bank are straightforward to apply for and flexible to repay.

Negative themes

  • Phone service can be slow and email replies sometimes take over a day.
  • Loan interest rates feel a bit high and could do with a review.
  • Occasionally responses are slow depending on how busy they are.
Summarised by AI
Was this helpful?

About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 422 company reviews • Last reviewed within 7 days

Credit union

Loans • 8th May 2026

No dealings with bank for a while.

{"display":"Francillia C","full_name":"Francillia C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews

very friendly staff always very helpful excellent c...

Loans • 7th May 2026

very friendly staff always very helpful excellent communication with members and staff I would highly recommend to family and friends croydon credit union are a... very friendly staff always very helpful excellent communication with members and staff I would highly recommend to family and friends croydon credit union are a excellent place to save and get a loan from with great interest rates they always go above and beyond to help you out I am so happy and proud to be a member thank you for everything you do Read more Read less

{"display":"Annemarie h","full_name":"Annemarie h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    New set up

    Easy and user friendly , seems like a great way to get my finance under control ans start paying off my debit

    {"display":"Charlie H","full_name":"Charlie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charlie H 5th May 2026
  • 5/5

    Friendly and efficient.

    Friendly and efficient. Always quick to respond to enquiries and withdrawal requests.

    {"display":"Jivko Hristov","full_name":"Jivko Hristov","avatar":{"url":"\/assets\/uploads\/avatars\/users\/749539.png"}}'s avatar
  • 5/5

    Very fast to do business with

    Very fast and easy to do business with; setting up the account, asking for information, getting help over the phone, things you can't do with highstreet banks.

    {"display":"CHRISTOS M","full_name":"CHRISTOS M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CHRISTOS M 29th April 2026
  • 5/5

    Outstanding Service All Round

    Whether it be to apply for a loan or access my savings it is a very simple stress free process. Customer services reply to emails... Whether it be to apply for a loan or access my savings it is a very simple stress free process. Customer services reply to emails very quickly and efficiently. I moved away from Croydon in 2020 and am still here with this account for the above reasons Read more Read less

    {"display":"Louise","full_name":"Louise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Louise 29th April 2026
  • 5/5

    I have always had the best experience with Credit un...

    I have always had the best experience with Credit union access to funds as and when needed with just a quick loan application which is... I have always had the best experience with Credit union access to funds as and when needed with just a quick loan application which is usually approved around the two week mark and funds are released to your account Read more Read less

    {"display":"Roxanne M","full_name":"Roxanne M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Roxanne M 28th April 2026
  • 4/5

    I am happy with the overall experience

    I am happy with the overall experience

    {"display":"Ebony R","full_name":"Ebony R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ebony R 28th April 2026
  • 5/5

    I suffer with mental health issues and the people we...

    I suffer with mental health issues and the people were so kind to help me sort out my loan, I recommend them to everybody

    {"display":"Shirl","full_name":"Shirl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Shirl 28th April 2026
  • 5/5

    Excellent customer service and easy way to apply for...

    Excellent customer service and easy way to apply for a good value loan

    {"display":"Jacqueline D","full_name":"Jacqueline D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jacqueline D 28th April 2026
  • 5/5

    There's always a professional person who you can tal...

    There's always a professional person who you can talk to and your call is answered quickly I am very grateful for the Community bank.

    {"display":"Kevin C","full_name":"Kevin C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kevin C 28th April 2026

    Products from Your Community Bank

    Showing all products offered by Your Community Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice