Smart Money People Logo
Go to business site
Share this page
Link copied

Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.96/5

Your Community Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 318 product reviews

Average score of 4.96/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Your Community Bank have trended positively over the past 90 days

Croydon Plus Credit Union is loved for its friendly, helpful staff and easy, straightforward loan process that suits all sorts of needs. Many find it a brilliant way to save money while borrowing, with affordable rates and flexible repayment options. The service feels personal and supportive, making it a trusted choice for managing finances. On the downside, a few mention that phone access could be improved and some think loan interest rates should be reviewed. Still, most feel well looked after and appreciate the prompt responses and clear communication.

Positive themes

  • Croydon Plus loans are easy to get with fair rates and simple repayment options.
  • The staff at Croydon Plus are friendly, helpful and always ready to support.
  • Saving with Croydon Plus is simple and helps build money steadily over time.

Negative themes

  • Phone service could be better with quicker response times needed.
  • Some feel loan interest rates are a bit high and should be reviewed.
Summarised by AI
Was this helpful?

About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 318 company reviews • Last reviewed within 7 days

I am happy Croydon Union because when I lost my job...

Loans • 18th December 2025

I am happy Croydon Union because when I lost my job in was not able to keep up with paying the loan and I was... I am happy Croydon Union because when I lost my job in was not able to keep up with paying the loan and I was given a break period period which is helping me to recover Read more Read less

{"display":"Brian B","full_name":"Brian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Everytime I call my enquiries are dealt with properl...

Savings • 15th December 2025

Everytime I call my enquiries are dealt with properly by a friendly voice. If there's other ways of dealing with things they will recommend it... Everytime I call my enquiries are dealt with properly by a friendly voice. If there's other ways of dealing with things they will recommend it but not force it. I have family member also with them now. I prefer banking with than the high street banks. Read more Read less

{"display":"pam","full_name":"pam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
pam
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I cant imagine life with out them

    I have e been with them for many years and honestly I love that we save because its hard for me to save and through... I have e been with them for many years and honestly I love that we save because its hard for me to save and through them I have money i can build with out just going in my bank and using it. 3 times I have received top up loans and its been so helpful for the things I don't usually get to do with my kids and im so happy they exist honestly couldnt imagine life with out using there services now. The staff is always helpful and I have no complaints Read more Read less

    {"display":"Jf","full_name":"Jf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jf 9th December 2025
  • 5/5

    I believe they are really good and i will recommend...

    I believe they are really good and i will recommend them for anyone.

    {"display":"Duodu Matthew","full_name":"Duodu Matthew","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1262386.png"}}'s avatar
    Savings
    Duodu Matthew 28th November 2025
  • 5/5

    Credit union are amazing.

    Credit union are amazing. I have been with credit union for some years now and they have gotten me out of some deep whole and... Credit union are amazing. I have been with credit union for some years now and they have gotten me out of some deep whole and helped me save along the way. Very fair, customer team as fab and always polite and helpful. Never had issues. And will continue to stay with them Read more Read less

    {"display":"Stephanie c","full_name":"Stephanie c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Stephanie c 26th November 2025
  • 5/5

    Croydon Credit Union Plus

    I have been using Croydon Plus Credit Union for a little bit over a year now and I can honestly say that I have nothing... I have been using Croydon Plus Credit Union for a little bit over a year now and I can honestly say that I have nothing but good things to say. In the past I have always struggled to save and have struggled to get loans because of my bad credit, but with the credit union I have found it much easier to save money and am always able to pay off my loans on time and sometimes even early. The customer service workers are always very pleasant to deal with and are always able to help me with any and all queries that I have. I would highly recommend, especially for single parents who are on a low income that may need the extra support to get their finances in order. Read more Read less

    {"display":"RKB","full_name":"RKB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RKB 25th November 2025
  • 5/5

    Amazing Team Above & Beyond !!

    Been with Credit Union Years now and I won’t change them, the process is good the staff are amazing they go above and beyond for... Been with Credit Union Years now and I won’t change them, the process is good the staff are amazing they go above and beyond for there reliable customers if I could give 10 stars I would!! Read more Read less

    {"display":"Demi c","full_name":"Demi c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Demi c 25th November 2025
  • 5/5

    Happy with the services

    I've been banking with CPCU for over 5 years. ALL the staff are always polite and supportive. They explain things clearly and calmly from day one.

    {"display":"Shermzy","full_name":"Shermzy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shermzy 25th November 2025
  • 5/5

    The staff are always willing to helpI Would reccomen...

    The staff are always willing to helpI Would reccomend the servuce to anyone I will always bank with them .they go the extra mile

    {"display":"Jadpal","full_name":"Jadpal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jadpal 23rd November 2025
  • 5/5

    Amazing customer service

    I am a new saver with the credit union and the customer service, especially from Annie has been amazing. I am saving via my employer... I am a new saver with the credit union and the customer service, especially from Annie has been amazing. I am saving via my employer and appreciate how easy it has been to set this up. All my interactions via both email and phone have been positive so I strongly recommend the credit union to others. Read more Read less

    {"display":"Michelle Lincoln","full_name":"Michelle Lincoln","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michelle Lincoln 6th November 2025
  • 5/5

    They are very good even charging with them.

    They are very good even charging with them. I didn't struggled to get the loan. I will recommend them to everyone.

    {"display":"Duodu Matthew","full_name":"Duodu Matthew","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1262386.png"}}'s avatar
    Loans
    Duodu Matthew 13th August 2025

    Products from Your Community Bank

    Showing all products offered by Your Community Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice